Payment, Refund/Credit, and Practice Disclosure Agreement
This policy is applicable to all patients and to all products and services rendered by M Health & Beauty @ Cajon Medical Group.
By receiving treatment or purchasing services/products, patients acknowledge and agree to the terms below
Practice Structure Disclosure
M Health & Beauty @ Cajon Medical Group is a California nursing corporation that provides aesthetic services, education, and training under collaboration with Cajon Medical Group . Cajon Medical Group is a California medical corporation and is the entity responsible for employing all clinical and non-clinical staff, contracting with the Medical Director, providing the clinical setting in which services are performed, and billing for and collecting payment for all treatments, products, and services. All payments for services and retail purchases are made to Cajon Medical Group, which is the provider of record for all financial transactions. Nurse Practitioner Mareena Miller provides aesthetic services as an independent contractor and serves as a provider for Cajon Medical Group She does not bill patients directly, collect payments, process refunds, or employ staff.
Payment Methods & FSA/HSA Disclaimer
We accept payment in the form of cash and all major credit cards. We also accept Flexible Spending Account (FSA) and Health Savings Account (HSA) cards as a courtesy. Please note that the use of an FSA or HSA card does not guarantee reimbursement or eligibility. Coverage and approval are determined solely by your individual plan administrator. While we will provide an itemized receipt and any available supporting documentation upon request, it is the patient’s responsibility to verify eligibility and submit claims for reimbursement if required. M Health & Beauty @ Cajon Medical Group does not make any representations or guarantees regarding FSA/HSA approval, reimbursement, or the tax-qualified status of any service or product.
Appointment Deposit & Cancellation Policy
To respect our providers’ time and ensure availability for all patients, a deposit is required when scheduling certain services. A $50 deposit is required for aesthetic and esthetician appointments (excluding follow-ups and complimentary consultations), and a $100 deposit is required for hormone therapy consultations. Services priced under $50 must be paid in full at the time of booking. All deposits are applied toward your service total on the day of your appointment. Appointments are reserved exclusively for you. We kindly request at least 48 business hours’ notice (Monday–Friday, 9:00 AM – 6:00 PM) excluding holidays for any cancellations or rescheduling. Cancellations, reschedules, or missed appointments with less than 48 business hours’ notice will result in forfeiture of the deposit or prepayment. Deposits are non-refundable but may be transferred to a future appointment when proper notice is provided, but must be used within 6 months and is non-transferable, and cannot be redeemed for cash value.
Chargebacks & Payment Disputes
By receiving services, the patient agrees not to initiate a chargeback for properly rendered and documented services. Any billing concern must first be addressed with Cajon Medical Group. Unauthorized chargebacks for services that were provided may result in: Immediate suspension of treatment privileges. account sent to collections, and/or additional administrative fees
Third-Party Credit Card Authorization Policy
Patients who request to use a credit or debit card that is not in their name (including a spouse, parent, child, family member, or other third party) must provide written authorization from the cardholder prior to the charge being processed. This authorization must be submitted by secure text or email and include: a copy of the cardholder’s valid government-issued photo ID, the last four (4) digits of the credit card number, the name of the patient receiving services, the specific dollar amount authorized, and a clear statement granting M Health & Beauty @ Cajon Medical Group permission to charge the card. For security purposes, full card numbers must not be transmitted electronically. Charges will not be processed without this documentation, and the cardholder may be contacted for verification. By providing authorization, the cardholder agrees not to dispute the approved charge with their financial institution.
Appointment Arrival & Late Policy
To ensure a smooth and timely experience, we recommend arriving 10–15 minutes prior to your scheduled appointment to allow adequate time for check-in, completion of any required paperwork, and to address any questions regarding your treatment. For services requiring topical numbing, patients must arrive 60 minutes prior to their appointment time to allow for proper numbing and optimal results. We understand that unforeseen circumstances may arise. If you anticipate being late, please contact our office as soon as possible so we may attempt to accommodate you. Appointment times are reserved specifically for each patient; therefore, late arrivals may result in a shortened treatment, rescheduling of the appointment, or forfeiture of the deposit in accordance with our cancellation policy.
Refund/Credit
1. Controlled Medications & Bioidentical Hormones
No refunds will be issued for any controlled medications or compounded/bioidentical hormone therapies (including Testosterone). Controlled substances and hormone therapies are custom-prescribed, dispensed specifically for the individual, and cannot legally be returned, restocked, or reused once they leave the clinic. Additionally: Response to hormone therapy varies from person to person; side effects or intolerance cannot be predicted in advance; some patients discover they are not good candidates only after attempting therapy. Under California law and federal regulations, dispensed medications cannot be returned for credit or resale. For safety and compliance, all sales of these medications are final.
2. Skincare Products, Prescription Topicals & Nutritional Supplements
All skincare products, prescription topicals, and supplements are non-refundable. Once products leave the clinic, storage conditions and handling cannot be guaranteed. For health, safety, and manufacturer policy reasons, we cannot accept items back or resell them. Patients with concerns must contact the manufacturer directly for product-quality issues, defects, or replacement inquiries.
3. Refunds for Services (Injectables, Procedures, Laser, Wellness, Aesthetics)
Refunds for services are not guaranteed and will only be considered on a case-by-case basis after a required follow-up appointment with the provider. Medical aesthetics is not an exact science, and clinical outcomes vary per individual. Once a service is performed, such as Botox, fillers, PRF, microneedling, etc., the product has been injected or the treatment has already occurred and cannot be reversed, removed, or “taken back.” A follow-up visit is legally required to assess results, document findings, and determine whether additional adjustments or corrective treatment is clinically appropriate. Refunds for services will be evaluated based on: Provider assessment, medical appropriateness, Whether the treatment plan was followed, and/or reasonable expectations set during the informed consent process
4. Promotional Pre-Purchases (Units, Packages, Discounted Services)
All promotional purchases must be used within the promotional period stated at the time of purchase. Unused promotional items expire at the end of the promotional window and will be forfeited. Promotions require the clinic to pre-purchase product in bulk from vendors at set quantities. These products often have shorter expiration dates, and the clinic incurs financial loss if patients do not redeem their promotional services within the designated time. If the patient changes their mind or is unable to use the pre-purchased promotional service, the amount paid may be converted to credit equal to 50% of the purchase value. This policy is permitted because: The clinic incurs real costs by reserving product, staff time, and appointment slots. California law allows businesses to charge administrative or non-refundable portions of prepaid services when value has already been exchanged or expenses incurred.
5. Pre-Purchased Packages (Non-Promotional)
Prepaid treatment packages (e.g., microneedling series, laser series, injectables bundles) may be exchanged for other services at their current value. If a patient insists on a monetary refund, the following applies: Up to 50% of the remaining unused package value may be refunded. Refund eligibility is limited to within 12 months of the original purchase date. After 12 months, no refunds may be issued. Packages guarantee discounted pricing in exchange for patient commitment. The clinic reserves staff time, equipment use, product, and scheduling priority based on the prepaid package. California law allows reasonable administrative retention when partial services have already been rendered or operational costs have been incurred.
6. Deposits & Consultation Fees
All deposits and consultation fees are non-refundable. Deposits may be applied toward the scheduled service if used within the designated timeframe.
7. Transfers & Gift Cards
Credits may be transferred to another patient only with written request and approval by the clinic. Gift cards are non-refundable and do not expire under California law.
8. Courtesy Discounts and Promotional Restrictions
We proudly offer discounts for active-duty military, veterans, law enforcement, and fire personnel with valid identification. These discounts are a courtesy and may not be combined with any other promotions, package pricing, special events, membership pricing, or limited-time offers. Only one promotion or discount may be applied per transaction; “double dipping” is not permitted. Gift certificates, coupons, and vouchers may be applied only toward services or products of equal or greater value and have no cash value, are non-refundable, and must be presented at the time of redemption.
9. Refunds
If a refund request is approved in accordance with our clinic policies, the refund will be issued within 14 business days after the returned item has been received and verified.
10. Patient Responsibilities
By proceeding with treatment, patients acknowledge that refunds are not guaranteed and are granted solely when clinically and legally appropriate. Outcomes vary from person to person and cannot be assured. Noncompliance with aftercare instructions or the recommended treatment plan may result in ineligibility for adjustments or account credits.
11. Acknowledgment & Consent
By receiving services, the patient acknowledges that they have read, understood, and agreed to the M Health & Beauty @ Cajon Medical Group’s “Payment, Refund/Credit, and Practice Disclosure Agreement”. All medication, skincare, and supplement sales are final. Refunds for services are not guaranteed and are subject to clinical re-evaluation. The patient understands that all treatments are elective and that results are variable and not guaranteed. Our top priority is to provide safe, ethical, and high-quality care. We appreciate your understanding and cooperation with these policies, which allow us to maintain clinical standards, product integrity, and fair pricing for all patients.
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